How to Order
All the fabulous jewelry showcased on our website is available for purchase when in stock. For an immediate shopping experience, select items are also available on our warehouse site, preciousfeelings.com. You'll find a direct link to these items on their respective pages. Due to the high demand and unique nature of our collection, many of these pieces often sell out swiftly. We recommend acting promptly if you find a piece that captivates your heart, ensuring you don't miss the opportunity to make it yours.
Every item listed as 'In Stock' on our website is primed and ready for dispatch. For items labeled 'Check Website Availability', you can visit our warehouse website to check their status. Simply navigate to the item's page – if you see an 'Add to Cart' button, it means the item is available and can be shipped immediately!
Additionally, we offer exclusive items under the categories 'Special Order' and 'Pre-Order.' These unique selections are shipped within a quick timeframe of just 5 to 10 business days. To place an order for these items, simply send us a message. These products are either en route to our inventory or will be specially ordered just for you. Once we confirm the availability of your selected item, we'll send you an invoice for payment. Rest assured, we only request payment after securing the item specifically for your order – we believe in charging our customers only for items that are confirmed and ready for them, not before.
Custom orders will be created in the order the requests are received, on a first come, first serve basis. Some items can be restocked, some cannot because they are limited releases. So if you are in line for an item that becomes out of stock, we will contact you with options.
Custom Orders and Special Orders are both opportunities for you to request jewelry that we will acquire for you, that are not yet in our inventory. These are special situations, because these are not placed via the regular shopping cart. You will NOT be charged upfront for these.
With your request now in our hands, we'll do our utmost to secure your desired pieces. Rest assured, we'll send you an invoice via email only AFTER we've successfully reserved your items.
In case we are unable to get something you requested, you will not be charged for it.
We will mail your jewelry after payment for the invoice has been successfully received. Payment is expected to be completed within 24 hrs of when the invoice is sent.
Please make sure to check your email frequently for updates on your order. You can always come back to our website, and send us a message. We are here for you.
Custom Orders cater to your unique preferences for items that are not immediately available in our inventory but are typically ready for shipment within 5-10 business days. This option allows you to request specific pieces that we'll procure especially for you.
Special Orders, on the other hand, are perfect for securing items that are yet to be released, such as our eagerly anticipated new Fashion Fix releases. These sought-after items often sell out swiftly upon release, but by placing a Special Order, you get a head start. We strive diligently to fulfill your SpecialOrder requests as soon as these items become available. Our Fashion Fix collections are unveiled on the 20th of each month, with availability for purchasing multiple items starting at midnight Eastern Time on the 4th of the following month. However, around the 25th of each month, we receive one item from each of the 5 collections, which are then immediately available for purchase on our website. This ensures that you have an exclusive opportunity to acquire these trendy pieces before they sell out.
In rare occasions, we need more days to process orders. If that is the case, the processing time will be displayed on our website.
To place a request, simply log in to preciousfeelings.live website, and go to the page of the jewelry you want to request. You will see a form on that page where you can send your request. Enter the Item Request # to the form and click on the button that says "Send Request for this Item #". You can find the Request Item # at the top of the product description, below the product title.
If you have more than one item to request, you can add them individually or you can use the Request Items form. Make sure to gather the Request Numbers of all the items you wish to request, so you can enter them in the form.
If the items you want to request are not listed in our website, and if you don't know the name or SKU of the piece, please feel free to send us a picture of the item in a Messenger DM on our Facebook Business Page.
Items that can be requested
Out of Stock Items with Request Badge: Out of Stock items that can be requested and more easily obtained have a "Request" badge on their thumbnail. They will show as "Out of Stock" inside their listing, and you won't be able to add them to the shopping cart. Log in to your preciousfeelings.live account to see the Request form inside the product page of the piece you want.
Out of Stock Items with Sold Out Badge: You can still request Out of Stock items with a Sold Out badge. While they may be a bit harder to find, we will still do our best to find them for you. Please keep in mind that these can take longer to arrive, but we'll keep you posted along the way.
In Stock Items with Coming Soon Badge: You will see the Coming Soon badge on jewelry that we have ordered and we are waiting to receive. You will also see them on Fashion Fix sets and pieces that are still to be launched but that we will have an opportunity to order soon. The product page will say that the item is out of stock, and so you won't be able to place it in your shopping cart. Log in, to place your request.
Important information you need to know
In the rare event that we don't receive an item that you have requested or if we are unable to secure it for you, you will not be charged for the missing item. You will only receive an invoice once we have all the items we can ship to you.
We will mail your jewelry after payment for the invoice has been successfully received. Payment is expected to be completed within 24 hrs of when the invoice is sent.
Please make sure to check your email frequently for updates on your order. You can always come back to our website, and send us a message. We are here for you.
Products
The majority of our pieces are $5 each. This includes necklace sets, earrings, bracelets, rings, etc. We do have select pieces that make up the Zi Collection, and those pieces are $25 each. We may also sell sets that may include more than one piece, and they will be priced accordingly, based on the sum of the prices of each individual piece.
Shipping and Handling
We are dedicated to ensuring that your shopping experience with us is nothing short of exceptional, tailored to your preferred shopping method. We're thrilled to offer FREE SHIPPING on all domestic orders totaling $100 or more!
Standard Ground Shipping
Standard Shipping and Handling is a flat fee of 5.95, no matter how many pieces you select! Expected delivery is about 5 to 7 days after your item has shipped.
Upgrade to Priority shipping
Upgrade is available at checkout for just a few Dollars more, and your expected delivery is only about 2 to 3 days after the item is shipped.
If your order was $100or more and you got Free Standard Shipping but you want to upgrade it to Priority Shipping, you can still upgrade it to Priority at checkout.
International Priority Shipping
We ship to Puerto Rico, Guam, and the Virgin Islands via Priority Shipping. If you need us to mail you order to one of these locations, shipping will be a flat fee of $18, for any order size.
Processing time and delivery time
You will receive a tracking number when your order is ready to be shipped. It usually takes us 1 to 2 business days to process your order. Once the carrier has your package, it takes them between 3 to 7 business days to deliver through Standard Ground Shipping, and between 2-3 business days through Domestic Priority Shipping, depending on your shipping address, the time of the year and other circumstances outside of our control. Delivery for International Priority Shipping can be expected at about 7 business days.
In rare occasions, we need more days to process orders. If that is the case, the processing time will be displayed in our website.
Returns, Refunds, Exchanges, and Store Credit
We care about giving you a great experience. Here is how we can work with you in case of adjustments. You have 3 days to contact us through our website from the day you receive the delivery. If still available, we will gladly exchange this item in case it arrives with an irreparable damage, or if you received a different piece from what is written on your order. Otherwise, all sales are final. In your message, please include pictures of the entire item and of any specific details necessary. We are unable to assess issues without pictures and therefore we won't be able to proceed to a potential exchange or refund without them in case of such issues. See the details below:
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
An item is considered eligible for return if one or more of the following criteria has been met:
1. The item was received due to an error on the part of Precious Feelings
2. The item was damaged in transit
3. The item was broken prior to being worn as it arrived in the package
4. The item has a manufacturing defect such as a non-functioning clasp, abnormal discoloration, or a jump ring not being closed properly.
Once you send your refund/exchange request and pictures to Precious Feelings, we will communicate with you on how we will proceed and if you are eligible to the return for a refund, exchange, or credit. If the eligible returned item is no longer available for purchase, a refund or store credit will be issued in the amount of the original purchase price for that item. If your order was placed on our warehouse site, refunds will be processed via that website. If your order was placed on preciousfeelings.live, then refunds will be processed via PayPal. Please remember it can take some time for your bank or credit card company to process and post the refund.
The following are NOT eligible for return, refund, exchange or store credit:
1. Items ordered in error by the customer
2. Items that are not broken or defective
3. Items broken due to misuse by the customer
4. Items tarnished by water, hairspray, perfumes, etc.
5. Items that have been worn.
6. Free items, such as the ones sent for Loyalty Program
7. Gift Cards
8. Items that were received more than 3 days from the received date as posted by the mail carrier.
9. Items that the customer did not provide pictures of
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us here. If your return is accepted, we’ll send you instructions on how to proceed via Etsy messaging. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.